For more information on our courses, please contact us on: 0208 532 7317 or 07961 928 096 | Email:

Terms and conditions

Summary of our Terms and Conditions relating to all commercial training

Please note that if your company has a National Account contract, alternative Terms and Conditions may apply.

1. Payment terms
Our standard payment terms is that payment is taken at booking unless otherwise stated. If payment by invoice has been previously agreed, the payment needs to be made 30 days from the date of invoice or prior to the course start date, whichever is sooner.

2. Credit terms
Our standard credit terms for account customers are 30 days from date of invoice. Please contact your local office if you wish to set up a credit account with us.

3. Course bookings
Bookings may be made by email, via the Zurbel Training website or by fax, letter or phone. Telephone bookings must be confirmed in writing upon request. Please quote purchase order numbers where applicable.

4. Refunds 

For unwanted/ change of preference orders requesting a full/ partial refund back to an original payment method rather than a voucher to use on another course, such orders will be subjected to a payment processing fee of 3% as these fees are also not refunded back to us from the chosen payment processor selected at checkout. 

5. Transfers
Should circumstances mean that you need to transfer to another Zurbel Training course, the following charges will apply, dependent on notice give:
•    First transfer, made more than four weeks prior to the course start date – no charge
•    Two to four weeks notice given – 25% of the course fee
•    Less than two weeks notice given – 50% of the course fee
All transfers must be taken within a period of six months.

6. Cancellations
Should circumstances mean that you have to cancel your course and are unable to transfer your booking to another date at the time of cancellation, the following charges will apply:
•    More than four weeks prior to the course start date – no charge
•    Two to four weeks prior to the course – 50% of the course fee
NB Cancellation must be made in writing and received by Zurbel Training by the due date.

7. Non-attendance
If you do not attend a course, and you have not previously informed us, the full course fee remains payable.

8. Late arrivals/missed sessions
If you arrive late for a course or are absent from any session, we reserve the right to refuse to accept you for training if we feel you will gain insufficient knowledge or skill in the time remaining. In all such cases, the full course fee remains payable. To conform with Health & Safety Executive (HSE) requirements for statutory certificates, attendance at all sessions is mandatory.

9. Unforeseen circumstances
On occasion, unforeseen circumstances may require us to cancel a course. In such circumstances you will be given as much notice as possible and either a free transfer to another course date or a full refund of fees paid.

10. Requalification courses
To be eligible to attend an HSE two-day Requalification course, students must present a valid First aid at work certificate issued by an HSE-approved provider which is ‘in date’ on the last day of the Requalification course. ‘In date’ means the period within three months prior to the original certificate expiry date. The HSE allows a maximum of 28 days from the expiry date of the certificate to complete requalification training and assessment.

11. VAT
All course fees are subject to the current VAT (valid exemptions only).

12. Distance Selling Regulations 2000
We abide by the applicable elements of the Distance Selling Regulations 2000.

13. Guidelines for students and employers
It is the employer’s responsibility to ensure that students are free from any condition which would affect their capability to undertake their chosen course, and that they have the aptitude to cope with an intensive course of study. We welcome students with disabilities but it remains their employer’s responsibility to ensure that they are appropriately supported in their workplace. Zurbel Training would welcome in advance, for setup purposes, notification of any assistance that a student is likely to need during the running of the course.

If it is felt that the student doesn’t meet the learning outcomes of the course and or assessment process and is referred, they will be offered a free assessment. Any further training or coaching over and above that provided on the course may be charged for.