What does the qualification cover?
This qualification is for learners who are working, or would like to work, in a customer service role within any sector or industry.
This qualification covers the employment rights and responsibilities and personal learning and thinking skills needed to support learners with successful careers in the healthcare sector. It contains units that include teamwork, managing own workload, and problem-solving.
This qualification aims to:
- understand customer service and the legislation that affects its delivery
- understand the purpose, aim and values of an organisation
- understand how to create a positive customer experience and support customers on an organisation’s products and services
- communicate effectively with customers through various media, including dealing with complaints, conflict and challenge
- support and improve customer service
- understand and develop your role within the team and the organisation
What are the entry requirements? You should be at least 16 years old.
To achieve this qualification, learners are required to successfully complete 6 mandatory units.
How is it assessed?
It will be assessed by your tutor or assessor using a portfolio of evidence, practical demonstrations, and assignments.
Do you need to be working to take the qualification?
Yes, learners will need to be working, volunteering or on practical placement as they will need to show competence in both knowledge and skill.
How long does it take to complete?
This qualification can usually be completed in four months.
Learners who achieve this qualification could progress to:
- Level 3 Diploma for Business Administrators
- Level 3 Diploma in Management Skills and Knowledge.
For more information, please email us at info@zurbeltraining.com.