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NCFE Level 2 Certificate in Understanding Excellence in Customer Service for Hospitality

NCFE Level 2 Certificate in Understanding Excellence in Customer Service for Hospitality

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What does the qualification cover?

This qualification is designed for learners who are looking to enter, or progress within, employment in the hospitality sector. It will enable learners to develop knowledge and understanding of excellence in customer service for the hospitality sector

Qualification purpose

The objectives of this qualification are to enable learners to develop an understanding of:

  • communicating with customers in the hospitality sector 
  • teamwork in the hospitality sector 
  • professional standards and personal development 
  • legislation and regulations relating to customer service delivery in the hospitality sector

Mandatory units covered are:

Unit 01 Principles of customer service in the hospitality sector

Unit 02 Understand effective teamwork in the hospitality sector

Unit 03 Understand legislation and guidance relevant to the hospitality sector

Unit 04 Understand professional personal standards in the hospitality sector

Duration:  2 monthS

Progression opportunities

Hospitality/catering apprenticeships

  • NCFE Level 3 Award in Hospitality Supervision and Leadership Principles 
  • NCFE Level 3 NVQ Diploma in Hospitality Supervision and Leadership 
  • NCFE Level 3 Certificate in Retail Knowledge 
  • Level 3 Certificate in Professional Development for Hospitality and Tourism 
  • Level 3 Certificate in Hospitality Retail Outlet Management 
  • Level 3 Diploma in Hospitality.